Cancellation Policy

We understand that circumstances change. Our cancellation policy is designed to be fair to both clients and our team.

1. Project Cancellation by Client

• Before design commencement: Full refund of advance payment, minus ₹5,000 administration fee
• After design approval, before manufacturing: 25% of total project value is non-refundable (design and planning costs)
• After manufacturing commences: 50% of total project value is non-refundable
• After material delivery to site: No refund on manufactured items; installation charges may be waived

2. Modification of Scope

Changes to agreed design specifications after manufacturing commencement will incur additional charges. A revised quotation will be provided for approval before any changes are implemented.

3. Cancellation by Z Cube Design

In the rare event that Z Cube Design is unable to complete a project, we will refund all advance payments made, plus interest at 8% per annum for the period held.

4. Force Majeure

Neither party shall be liable for delays or cancellations caused by circumstances beyond reasonable control, including natural disasters, pandemic-related restrictions, or supply chain disruptions.

5. Refund Timeline

Approved refunds are processed within 14 business days via the original payment method.

6. Contact for Cancellations

To initiate a cancellation, contact us in writing at info@zcubedesign.com with your project reference number.